8. Get Tech Support?

When Gmail was still in beta (for the last six years, up until, fortuitously, the Chrome announcement), Google didn’t have much of a responsibility to the user. It’s a free service, and a beta one at that. If you don’t like it, go somewhere else. If ever there was a Gmail outage (and I’ve experienced many), there wasn’t much you could do except wait around, read hundreds of tweets from users griping about the outage, and trust that Google was fixing the problem. Once I did actually send an email to Google during an outage, but I never heard back. I didn’t expect to.
Chrome OS is different, though. You think you feel stranded now when your email goes down? Imagine your entire computer, and all of your files and contacts are suddenly completely inaccessible. A “We’re Working On It” message is no longer going to suffice. Alongside Chrome, Google had better also launch 24/7 phone and email support.